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Refund & Cancellation Policy

​Last Updated: 17 October 2025

At RacingPlaymate.com, operated by Just Racer, we aim to provide a smooth and enjoyable experience for both gamers and hosts.
This Refund & Cancellation Policy outlines how cancellations, rescheduling, and refunds are handled when booking sim racing sessions or hosting activities.

By making a booking or joining as a host, you agree to this policy.

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1. Gamer Bookings

1.1 Cancellations by Gamers

  • You may cancel your booking at least 24 hours before your scheduled session for a full refund or credit toward a future session.

  • Cancellations made within 24 hours of your session will not be eligible for a refund, as hosts have already reserved the slot.

  • No-shows (failure to attend) are considered a completed booking and non-refundable.

1.2 Rescheduling

  • You may request to reschedule a session at least 24 hours in advance, subject to host availability.

  • Each booking can be rescheduled once without charge.

1.3 Refund Processing

  • Approved refunds will be processed to your original payment method within 7–14 working days.

  • If you booked through a promotional offer, refund eligibility will depend on the terms of that promotion.

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2. Host Cancellations

2.1 Host-Initiated Cancellations

  • If a host is unable to provide the booked session due to unforeseen circumstances (e.g., equipment issue, emergency), the gamer will receive a full refund or credit.

  • Hosts who repeatedly cancel may be subject to temporary suspension from the platform.

2.2 Equipment or Power Failures

  • If a session is interrupted due to technical issues (e.g., rig malfunction, power outage), we will assess the case and issue a partial or full refund depending on the duration completed.

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3. Refund Exceptions

Refunds will not be issued for:

  • Late arrivals or early departures

  • Dissatisfaction with personal performance or race results

  • Minor technical issues that do not prevent gameplay

However, we value all feedback and will review complaints on a case-by-case basis to ensure fairness.

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4. Host Earnings

Hosts will receive their profit share only for completed sessions that are not cancelled or refunded.
If a session is refunded, the host payout will be adjusted accordingly.

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5. Platform Cancellations

In rare cases, RacingPlaymate.com may cancel bookings due to:

  • Safety or compliance concerns

  • Platform upgrades or technical maintenance

  • Violation of community guidelines

In such cases, gamers will receive a full refund or an alternative slot at no extra cost.

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6. Contact for Refunds or Disputes

For any refund, reschedule, or dispute request, please email:
📧 info@racingplaymate.com

Include your booking ID, date, and reason for the request.
Our team will review and respond within 3-5 working days.

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7. Policy Updates

We may revise this Refund & Cancellation Policy from time to time to improve fairness and transparency.
All updates will be posted on our website with a new “Last Updated” date.

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